Refund policy


Return & Refund Policy

Thank you for shopping with us. Please read our policy regarding returns and exchanges carefully before making your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return under the applicable conditions below. 

1. Change of Mind Policy

We do not offer exchanges, refunds, or store credits if you change your mind, decide you no longer want the item, or select the incorrect size or colour.

All sales are final. We encourage you to choose carefully and thoroughly review your order details before completing your purchase.

2. Faulty or Damaged Items 

While we do not accept exchanges for change of mind, we fully comply with our obligations under the New Zealand Consumer Guarantees Act. If a product you purchased from us is faulty, not fit for purpose, or does not match its description, you are entitled to a remedy.

To be eligible for a return or remedy, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You must also provide your receipt or proof of purchase.

Depending on whether the fault is minor or major, we will:

  • Repair the item

  • Replace the item with an identical product, or

  • Refund or give a store credit for your purchase price in full.

3. How to Request a Remedy for a Faulty Product

If you believe your item is defective, damaged, or incorrect upon arrival, please follow these steps to request an assessment:

  1. Contact Us: Reach out to our team via our contact us page as soon as possible. Please provide your order number alongside clear photos and details of the fault.

  2. Review & Instructions: We will review your request. If your return is accepted, we will send you detailed instructions on how and where to send your package.

  3. Return Shipping: For items confirmed to be faulty or damaged upon inspection, we will cover, reimburse, or credit you for the return shipping costs. Please do not send items back to us without first requesting a return. Unauthorised returns cannot be accepted or processed.